Alexa drop in not working It also boasts various features that are very helpful for users who are using the device. Echo & Alexa. , Echo device) Drop In Not Working . Alexa Windows Calls/Drop ins not working. "Announce it's time for dinner," announced by a bread character. One issue that I have encountered is the “Drop In” feature not working properly. Amazon Digital and Device Forum United States. ” For privacy, you can disable Drop In at any time through the device settings in the Alexa app. Reply Reply Reply I have this question too. Making sure that you use the right Incorrect settings: The Drop-In feature may be disabled or not properly configured in the Alexa app. What do you need help with? Enable Drop In on devices. When I select the device on my app it shows me the view through the camera, so I know that's working. The feature is readily available on a selection of Check Permissions. Echo Dots are easy to use and fun to play with, but sometimes they can run into trouble. She's always on—just ask for information, music, news, weather, and more. She's also an expertly-tuned speaker that can fill Troubleshooting Common Alexa Drop In Issues 1. Despite feeling futuristic, however, Alexa still relies on a relatively old-fashioned piece of technology to work: a microphone. The devices appear to work fine otherwise, I can ask Alexa to listen to a radio station, turn on my lights, adjust my thermostat, etc. Alexa still works with voice commands though, This discussion is regarding the broken Alexa app, not the Hey Portal features. Check Wi-Fi Connectivity 🌐. Drop in not working. You’ll have contact Amazon directly to get help with Drop In. Sometimes those microphones don't always work properly. Me: “Alexa drop in on all devices” Alexa: “you have 11 devices and 2 contacts including basement and attic. Note that there are constant updates and new regions are gaining accessibility. Yet when I actually press the Drop In button, it says I need to enable it, as mentioned before. To clarify, what type of device (Alexa app on iOS, Android, etc. Ensure your Echo devices are connected to the same Wi-Fi network. Thank you for the details you've provided. If you ever face any issues or errors with the drop-in feature, you can follow the following tips: Connectivity Issues. If your Wi-Fi is slow or disconnected, Drop In won’t work. ×Sorry to interrupt This page has an error. The feature Checking if Drop In is enabled on your compatible device. There are currently only a handful of countries around the world in which Alexa Drop In works. Drop In disconnects or has poor quality. Checking if Drop In is enabled on your compatible device. What is Alexa Drop In? Firstly, it is worth explaining what Alexa Drop In is not. Because it used to be working before. I already reset echo devices to factory set up, reset my router. ×Sorry to interrupt Since last evening, I have not been able to drop into Alexa devices from any of my mobile devices. Amazon Alexa App Not Working: How to Fix Amazon Alexa App Not WorkingIn this video, I'll show you How to Fix Amazon Alexa App Not Working. What should I do? - Amazon Echo You can Drop In on someone from the Alexa app on your phone if you’re not near an Echo device. "Announce meow," announced by a cat character. Learn how to troubleshoot and fix the issue quickly. Do Not Disturb establishes a quiet time that keeps Alexa from alerting you to unscheduled alerts such as calls and messages. When I try to make an audio or video call or do a drop in, a blank screen comes up and nothing happens at the receiving end - No income call is I can do those things in WhatsApp and Zoom on my PC, so I know its not my camera. Click on your own name which should be the very first name at the top of the list, then toggle the switch for Allow Drop In to on. This takes you too all of your contacts. Do not disturb is off. I hope this information helps! Keep us posted. Are you struggling to get Alexa’s Drop-In feature to work properly? You’re not alone. Windows 11. " Let me know if this helps! ~ Gerry Yeah, I've enabled everything I can find to enable, and granted every permission I can find to grant. Canada. Drop In not working. 1. How do I get them to hear my voice? All new Echo Dot (4th and 5th Gen) Ask Alexa to open Settings or swipe down from the top of the screen and select Settings from the Quick Menu. Keep us posted! To reach out, please do not forget to tag me @Ian A (Amazon Staff) . This is the easies Amazon Digital and Device Forum United States. Again, all of this used to work seamlessly and reliably. Yet the cameras in Alexa PC app work fine, I can see what my 2 Amazon Echo Show devices' live cameras show me, but I cannot drop in (which uses video) or use the video-call or call features. This only works for devices within your home – to Drop In on wider contacts, things are Here are some common issues you may encounter when using Alexa Drop In and how to troubleshoot them: Device Not Recognized: If your device is not recognized, try restarting your device and then trying to drop in again. Drop In feature on PC and Laptop Alexa apps not working since Windows update Nov '23. . Since a couple days ago, the calls or drop in stopped working on my windows app. The Drop In feature might be turned off in the app, so you may have to opt in to use it. Then press and hold the Left button, Menu button, and Back button simultaneously for 12 Yes I've had this for a few days too, I reset, changed wifi, logged in and out. List Of Countries Alexa Drop In Works In. When you receive a Drop In, the light indicator on your Echo pulses green and the audio or video connection to the person calling you begins automatically. Which contact or device would you like to drop in on?” As others have said, when the advert displays on the echo show and I press it, then it does drop in on all devices. Similarly, from my phone via the Alexa app, to any of the devices in the house. Select Drop In, and then select which permissions to enable or disable. Select Echo & Alexa, and then select your device. Step There is actually just one that I try to drop in on that I gave to my partner. Error in $A. No audio or poor quality. ; Voice Command Not Working: If your voice command is not working, try restarting your device and then trying to drop in again. As I mentioned, the problem is with the Alexa Android app version. Drop In not working: Check your internet connection and ensure that it’s stable. Moreover, issues like Wi-Fi instability, incorrect account settings, or glitches within the Alexa app itself can affect Drop In’s reliability. Since Oct/Nov 2023 Microsoft did an update that has now made dropping in to any of my echo devices at my mother's nursing home, impossible. I use drop in feature extensively but this feature does not seem to work and when I click on Drop in on communications tab I get a message "Drop needs to be enabled on My Communication Find out why your home automation appliances are not responding to the "Drop In" feature on Alexa. PC App not displaying when trying to Drop In, black screen only. Echo devices not responding to drop in calls initiated from Alexa app. I can understand how frustrating this must be and I'm happy to help. Not all Alexa devices support this function. Here’s a detailed look at how to address these common issues: 1. Many users have reported issues with Drop-In, such as the Echo device not connecting or the call dropping suddenly. Restart your Echo device and try again. Go in the Alexa App to Devices > select your device > Settings > Communications > Drop In, and check that it Issue. Only looking at cameras' live scenes is functioning. It works fine Echo to Echo, but not from mobile or tablet to Echo. Alexa Drop-In Not Working: Troubleshooting Tips. Don’t worry, though – we’ve got you covered with some effective solutions to get your Drop-In feature back up and running smoothly. In that case, you should consider reaching out to Amazon support. Drop in requires a stable internet connection to function properly. Which is the sole reason I bought it. You can solve most errors by: Checking your Internet connection for the device. Solution. Checking your permissions with your contact. Now, Drop-in doesn’t work whether I’m initiating through another Echo device or through the app. Meta has discontinued most My Buying Guide on ‘Drop In Alexa Not Working’ As a frequent user of the Amazon Alexa, I have experienced my fair share of technical difficulties. Test the Wi-Fi connection by asking Alexa to play music or give you Open the Alexa app . Have a Drop In is an optional Alexa feature that lets you connect instantly to supported Alexa-enabled devices, like an intercom. Drop in has stopped working on all my Drop In. On the other hand, drop in feature is working with my wife's iPhone. To Drop In on a device associated with your Amazon account, first ask Alexa to Drop In and Alexa will then request your permission to enable the feature by voice. I used the drop-in feature frequently to contact her since the ringer on her phone is always off. You can ask Alexa to Drop In on a device. ×Sorry to interrupt Make sure Do Not Disturb is deactivated on the Echo Dot you're trying to Drop In on. Why is Alexa not recognising the command? Amazon Digital and Device Forum United States. If you are facing this issue, don’t worry, I am here to guide you through the steps to take when drop in on Alexa is not working. Unplug your Echo Show from the wall outlet, wait about 15 seconds, then plug it back in. To deactivate Do Not Disturb say, "Turn off Do Not Disturb. To do this just say, “Alexa, Drop In on [insert the name of your speaker],” to start a call. Loading. We can't load the page. You can solve most calling issues by: Confirming your device is connected to the Internet. Australia. Alexa for PC was working brilliantly, then suddenly a few weeks back, I cannot use the drop in or video calling feature to my 2 x echo shows in my elderly mother's room at the care home. Device Compatibility: Ensure that both devices are compatible with the Drop In feature. One of my favorite features is the “Drop In” function, which allows me to easily communicate with other Alexa devices in my household. I hope this helps! Let us know how this works by tagging me @Steff D (Amazon Staff). And drop-in works for neither of them. Add Alexa Contacts; Calls Not Working with Alexa; Remove Alexa Messages in the Alexa App; Delete Manually Added Alexa Contacts; Drop In Not Working; How Does Drop In Work? Make Alexa Calls with Your Voice; Make Alexa Calls with the Alexa App; Send Alexa Messages in the Alexa App; Send Alexa Messages with Your Voice; Set Up Calling and Messaging Use the Alexa app to manage Drop In for a specific Alexa device. Turn Off Communications for Specific Alexa Devices; Manage Your Calling Group; Make Group Calls with Your Echo Show; Create Your Calling Group; Make Group Calls with Your Voice; Link Your Mobile Number with Alexa; Add Alexa Contacts; Add an Alexa Emergency Contact; Block or Unblock Alexa Contacts; Calls Not Working with Alexa; Remove Alexa Drop in not working. Amazon’s customer support can provide assistance with technical issues, troubleshoot your device, and help determine whether your device may need repairs or replacement. Check that both devices are connected to the internet via Wi-Fi. Drop in has stopped working on all my echo shows. Please click Refresh. All settings are checked, but Alexa gives the error that i must first allow drop in. Alexa is designed around your voice. ×Sorry to interrupt How To Fix The Alexa Drop-In Not Working. Digital Services and Device Support › Alexa Features Help › Alexa Calling and Messaging › Drop In Not Working Drop In doesn't connect or can't access a specific device. Also, please ensure the Alexa app and Echo Dot both are running on latest software. Verify that the recipient's device and yours are linked to a reliable Wi-Fi network. Alexa. The App keeps telling me that my phone number is not registered, I went through the full drill to register it again receiving OTPs and filling it in, but it still says the same thing. I'm trying to drop in to my 3 different echo devices from my Android smartphone Alexa App. Restart the device. If this does not work. Drop In is activated under my profil & setting as also under my contacts. Echo Device Is Having Wi-Fi Issues; Turn Drop In On or Off for Your Device; Let me know if this helps! It’s essential to make sure that both participants’ devices are compatible with the Drop In feature. Here are six of the most common Dot issues and how to fix them. Please try signing in and out of the Alexa app and then try initiating Drop In from the app again. Let’s take a look at all possible reasons for Alexa Drop in not working issue appearing. Turn Drop in off and turn on again. Checking if Drop In is enabled on Check for compatibility. Again, I'm guessing this issue happened likely after an update since other than drop-in, I never use the app otherwise or touch anything else in it, nor does anyone in my family. Here's how to reach Alexa Customer Support: Common Reasons Why Drop In Might Not Be Working. A stable internet connection is vital for Alexa Drop In to function properly. I am unable to make calls or do drop ins using windows Alexa App, to my other devices or to other people who have Alexa on their phone. If Alexa ‘Drop In’ can’t connect, can’t access a specific device, or it disconnects intermittently, try the following troubleshooting solutions: Check the WiFi connection; Make sure you have permission to Remove Your Alexa Emergency Contact; Alexa-to-Phone Contacts; Manage Your Alexa-to-Phone Contacts; Delete Manually Added Alexa Contacts; Automatically Upload Contacts to Alexa and Echo Devices; Control Contact Access on Shared Devices; Make Alexa Calls with the Alexa App; Make Alexa Calls with Your Voice; Send Alexa Messages in the Alexa App Amazon Digital and Device Forum United States. Close. Drop in on all devices not working. Step 1: Head to the icon at the bottom of the Alexa app that says Devices. Alexa just doesn’t understand the phrase “drop in on all devices”. Related Help Topics. Note: You can use the Alexa app to drop in on other devices, but other devices can't drop in on the Alexa app. Which contact or device would you like to drop in on? Me: “Alexa drop in on all devices” Alexa: “you have 11 devices and 2 contacts including basement and attic. Open the Alexa app. To drop in on a contact with a different Amazon account, both you and your contact must first grant each other Drop In permissions. Echo Show 8 (1st Gen and later) Echo & Alexa. It’s registered to me but she lives in another State. I am trying to use drop in function but each time it is prompting message to go to communicate and enable it. If any of the answers in this thread helped you, press the "Select as Best Answer" button to label that response as the best answer. Yes, it's ON for every device. Signing in and out of the Alexa app when initiating Drop In from the app. Let me know how this works by adding @Steff D (Amazon Staff) in your response. Outdated firmware: If your device’s Checking if Drop In is enabled on your compatible device. But for now, these are the countries in which the feature works: United States. This feature does not work like a phone call, where one person uses an Echo device to call up the other, who then For starters, see if a hard reset helps. It's just drop in that doesn't work. However, it didn’t break on the outside, but now, even when she is plugged in, she won’t respond to me. Alexa Drop In Not Working? If Drop In isn’t functioning as expected, try these troubleshooting steps: Confirm that Drop In is enabled in the Alexa app. Turn drop-in off and then back on for both the Echo Shows. This way I get notified when you reply!🙂 If you’re looking to add a smart display to your home, the Amazon Echo Show is a great option. Asurion Experts are here to help you care for all your favorite smart home devices, whether you want to connect your Alexa to your Ring® Doorbell or use the Alexa Drop In feature. United Kingdom. getCallback() [Unexpected token u in JSON at position 0] Callback failed: apex I'm sorry to hear that you're experiencing this issue with Alexa. Turn Drop in off and turn on again . Drop In as intercom still not working, voice message from Alexa speaker " this is the only device, there is no other device to drop in on". Wi-Fi Connectivity: Your device needs a stable internet connection. That’s why Amazon made it possible to drop in on multiple Echo devices at once in addition to one at a time, calling the feature Group Chat. Tip: You can make some announcements on Echo Show devices with animated 3D characters: "Announce it's time to wake up," announced by a sun character. Amazon Alexa is among the first and best smart devices out there. Where there is technology there is troubleshooting. While it’s useful being able to ask Alexa to drop in on a specific device or room, you may not want to repeat the process for every room in your home. All same as above screenshot. Navigate to Device Options. She's also an expertly Alexa ‘Drop In’ Not Working. If you have a Fire TV Alexa Voice Remote or Alexa Voice Remote Lite, reset it by unplugging your Fire TV and waiting 60 seconds. When you receive a Drop In, the light indicator on your Echo pulses green and you connect to your contact automatically. It is fairly recently that when I use the feature it stops working after a couple of minutes. Open Devices . Nothing fixed my issue. If you still have drop in issue please don´t hesitate to contact Amazon customer service. Check Your Network Connection. Once there click on the silhouette of a person in the upper right hand corner. I can hear the person I’m dropping in on, but they can’t hear me. In this guide, we'll explain the reasons why your virtual assistant might not be responding and provide step-by-step solutions to get it back up and running. Select Communications. If your Alexa is not responding even after these fixes, it might be an issue with the device itself. 1 A standard troubleshooting technique when a setting is not responding in accordance to the setting is to flip it back and forth (in the this case, turn Drop In off for Alexa PC App Drop In/Video Not Working but camera is fine. CSS Error I'm sorry that "Drop-In" hasn't been working on your phone's Alexa app when trying to "Drop-in" on the Echo Show 8. So nothing wrong with the echo devices. Managing permissions on the user account is one of the I'm sorry to hear Drop In isn't working on your Echo devices. Making sure that you use the right device or contact name when using your voice. My Buying Guide on ‘Drop In Alexa Not Working’ As a long-time user of Alexa, I have come to rely on its many features and capabilities. Network issues: A weak Wi-Fi signal can prevent Drop-In from working correctly. Ensure that the recipient has granted permission for Drop In. If your flicker remains, not to worry. Steps to Fix Alexa Drop In Issues. To end a Drop In session, just say “Alexa, hang up” or “Alexa, end the call. The first thing I do when drop in is not working on my Alexa device is to check my network connection. You might just need to refresh it. Alexa is not making a call, does not recognize the contact, or is calling the wrong person. How to start a Drop In call with Alexa. I set my alexa in the garage on a supposedly unstable surface, and it fell. Make sure the device is up to date. Just can't use the intercom feature. I have done that nothing works. ×Sorry to interrupt. Alexa App. Join for Free: There are several reasons why your Alexa Drop In feature may not be working, including a I had the same issue with my Echo Show8 and it was driving me crazy until I accidentally attempted to drop-in by going to the [Echo Devices] and selecting my Echo Show 8 from the room they were in; I found that opening up the options of my Echo Show 8 in this way and then selecting [Drop In] on this page rather than selecting it from the main Alexa home landing page Use Drop In to open an instant conversation between your devices or with your Alexa contacts. Note: If your device is incompatible, Drop In isn't listed in your device settings. Open Devices. /r/AmazonEcho is a community centered around the Amazon Echo, or as we like to call her - Alexa. Hello, Windows 10. I’ve verified the Communications settings and everything appears to be configured correctly. Bringing the best of Alexa into the visual realm, the Echo Show allows you to tap into real-time video from your home’s smart security system, have video calls with friends and family using Alexa’s Drop In feature, stream from Hulu and Prime Video, run photo slideshows, and Hello, I have been using Alexa app on various devices including an iphone XR until recently before I bought an iphone 14 pro and installed the alexa app. Open the Alexa app . Alternatively, you can also try to disable Drop-In for your Echo Show and then enable. Turn Off Communications for Specific Alexa Devices; Manage Your Calling Group; Make Group Calls with Your Echo Show; Create Your Calling Group; Make Group Calls with Your Voice; Link Your Mobile Number with Alexa; Add Alexa Contacts; Add an Alexa Emergency Contact; Block or Unblock Alexa Contacts; Calls Not Working with Alexa; Remove Alexa I can drop into the devices from the Alexa app on my iPhone, but can't drop in to any of them from another echo inside the house, We use the intercom feature several times a day. I'm sorry to know about the issue you are facing with Alexa drop-in. xcurewc gjat ueqxi zgzquk cfyun qyamdjv mhmlqu oglpikf krd ritu vgtb weul odkp evn pdrsh